FREQUENTLY ASKED QUESTIONS
Delivery
How much is the charges and time frames?
Here's a summery of all our delivery types and options.
Delivery Policies for customers
Locations | Charges (RUPEES) | Expected Time (Days) |
Ganderbal | 10 | 1-3 |
Other Districts of J&K | 20 | 1-7-9 |
States/Uts | 30 | 1-10 |
- Some deliveries will be free of cost if customers are given a code.
- The delivery may take time if the weather is uncomfortable and condition of the place is not fine.
- The delivery within the Jurisdiction of Ganderbal is done by Etraaf Logistics.
- Outside the district Ganderbal the deliveries are done through Logistics partners.
Delivery type
Charges
Time Frame
Pack and collection
Free
Within 24 Hours
Store Transfer
Free
From the vendors and customers :
- 1-3 days for urban destinations
- 3-5 days for suburbs
Special day delivery
₹100 - ₹1000
1 day or customized date and time for delivery.
Queries that are frequent
Yes orders can be returned or exchanged as per return and refund policies.
You can’t find many tutorials or videos to solve problems on internet regarding our site but we provide full assistant to you through mailing, calling and blogs.
Yes, Just by applying as a seller.
Kindly go to our return and refund page .
Yes, If any order is not as per your requirement customers can exchange their products easily.
Yes, definitely you can visit store physically to exchange.
Yes various items don’t have return option.
Contact Our
Support
Team
Hours of operation (GMT)
Mon-Wed 9am - 6pm
Thu-Fri 9am - 9pm
Sat 9am - 6pm
Didn't find what you need? No Problem! Ask your question and support team will respond as soon as possible.
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